Westar Warns of Impostors
KSAL Staff - December 10, 2015 3:07 pm
Westar Energy and Great Plains Energy have formally asked the Kansas Corporation Commission to approve a merger between the two utility companies.
Westar Energy is alerting customers that impostors claiming to work for the electric company are calling with threats to disconnect service and demanding prepaid cards as payment.
According to Westar, several customers have contacted the company’s customer relations center after receiving suspicious phone calls. In many cases, the impostors are providing a toll-free phone number that when called sounds like Westar Energy’s automated phone system.
“The caller creates a sense of panic by saying that electric service will be cut off if payment isn’t made within a short time,” Jeff Beasley, vice president, customer care, said. “They
are counting on people taking action before they stop to think.”
Imposters are targeting residential and business customers. Frequently the impostors will advise the customer that a payment was not received or was applied to a wrong account and that
payment must be made quickly to avoid disconnection.
“Before acting on one of these calls, check your records to see if a recent payment has been made. If you are still unsure, call our Customer Relations Center, 1-800-383-1183, and
check your account status,” Beasley said.
If a customer receives a suspicious call, he or she should also report it to the Kansas Attorney General’s Consumer Protection Office at InYourCornerKansas.org.