Westar Warns Of Fraudulent Phone Calls
Associated Press - December 6, 2013 6:33 am
The largest electric company in Kansas says it is no longer charging a $2.95 fee to customers who use credit or debit cards to pay their monthly bills.
Westar Energy says it has received several reports from customers of fraudulent calls from scammers posing as employees of the Topeka-based electric utility.
The company says the scammers are targeting Spanish-speaking customers and businesses.
In most cases, the caller claims to be a customer service representative and says the customer’s check has bounced or a bill is overdue, then asks for credit card information or other personal data.
Scammers also have claimed a customer’s meter is defective and may catch fire. The caller then says there’s a repair fee and asks the customer to obtain a prepaid money card.
The utility says legitimate calls from Westar Energy should show 800-383-1183 and Westar Energy on caller ID. Also, agents should always be able to provide their names and extensions.