Westar Warns Of Fraudulent Phone Calls
Associated Press - December 6, 2013 6:33 am
Westar Energy and Great Plains Energy have formally asked the Kansas Corporation Commission to approve a merger between the two utility companies.
Westar Energy says it has received several reports from customers of fraudulent calls from scammers posing as employees of the Topeka-based electric utility.
The company says the scammers are targeting Spanish-speaking customers and businesses.
In most cases, the caller claims to be a customer service representative and says the customer’s check has bounced or a bill is overdue, then asks for credit card information or other personal data.
Scammers also have claimed a customer’s meter is defective and may catch fire. The caller then says there’s a repair fee and asks the customer to obtain a prepaid money card.
The utility says legitimate calls from Westar Energy should show 800-383-1183 and Westar Energy on caller ID. Also, agents should always be able to provide their names and extensions.